Refund Policy

TenderIQ is operated by TenderIQ, trading as TenderIQ. Our online reseller Paddle.com is the Merchant of Record for all orders and processes refunds on our behalf.

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with a paid TenderIQ subscription, you can request a full refund within 30 days of the original charge for that billing period.

How to request a refund

Refunds are handled by Paddle. To request one:

1. Visit paddle.net and enter the email address used at checkout, or use the link on your Paddle receipt.
2. Locate the transaction and select "Request a refund".
3. Or email us at info@tenderiq.ie and we will forward your request to Paddle.

Approved refunds are returned to the original payment method. It typically takes 3–10 business days for the refund to appear, depending on your bank or card issuer.

Cancellations

You can cancel your subscription at any time from your billing portal. Cancellation stops future renewals; access remains until the end of the paid period. Cancellation on its own is not a refund — request one separately if you are within the 30-day window.

Contact

Questions about refunds: info@tenderiq.ie.